Client Support Team.
A Team Built to Support You
Planning for your family’s future can feel overwhelming—especially when you’re not sure what comes next or who to turn to with questions.
At our firm, you won’t be navigating the process alone.
When you work with Kristen Mackintosh, Attorney at Law, you are supported by a small, dedicated team whose role is to make your experience clear, organized, and calm from start to finish.
Kristen provides all legal advice, planning, and strategy. Behind the scenes, a trusted Paralegal and Legal Intake & Client Care Specialist help keep your plan moving forward smoothly—so you can focus on your family with confidence.
How Our Team Helps You Succeed
Paralegal Support
Our paralegal assists with document preparation, organization, and internal coordination throughout your planning process. This support ensures your documents are prepared efficiently and accurately, allowing Kristen to focus on guiding you through important decisions and long-term planning.
Legal Intake & Client Care Specialist
Our Legal Intake & Client Care Specialist is often your first point of contact. This role helps schedule appointments, answer general questions, and clearly explain next steps—so you always know where you are in the process and what comes next.
What You Can Expect
When you work with our firm, you can expect:
Clear communication and timely follow-up
A well-organized, step-by-step planning process
Fewer delays and less uncertainty
A supportive experience designed to reduce stress
Every member of our team works under Kristen’s direct supervision and follows carefully designed systems to protect your privacy and ensure a consistent, high-quality client experience.
All legal advice and planning decisions are provided by Kristen Mackintosh, a licensed North Carolina estate planning and elder law attorney.
What to Expect When You Work With Us
Planning for the future doesn’t have to feel confusing or overwhelming. Our process is designed to give you clarity, confidence, and peace of mind—every step of the way.
Here’s how we guide you through the planning process:
Step 1: A Clear Starting Point
Your journey begins with a conversation.
Our Legal Intake & Client Care Specialist will help you schedule your initial meeting and answer general questions about what to expect. This first step ensures you feel informed and prepared before ever sitting down with the attorney.
You’ll never be rushed—and you’ll always know what comes next.
Step 2: Thoughtful Planning With Your Attorney
You’ll meet directly with Kristen Mackintosh, Attorney at Law, to discuss your goals, concerns, and the people you want to protect.
Kristen will:
Listen carefully to your family’s unique situation
Explain your options in clear, plain language
Help you make confident, informed decisions
All legal advice, planning, and strategy are provided by Kristen, a licensed North Carolina estate planning and elder law attorney.
Step 3: Careful Preparation Behind the Scenes
After your planning meeting, our Paralegal assists with document preparation, organization, and coordination—ensuring your plan is drafted accurately and efficiently.
Behind-the-scenes support allows your plan to move forward smoothly while maintaining careful attention to detail.
Step 4: Review, Guidance, and Peace of Mind
Before anything is finalized, Kristen will review your documents with you, answer questions, and make sure everything reflects your wishes.
Our team remains available to:
Provide updates
Coordinate next steps
Ensure nothing falls through the cracks
You’ll leave knowing your plan is in place—and that your family is protected.
Designed to Reduce Stress and Increase Confidence
Throughout the process, you can expect:
Clear communication
Prompt follow-up
A well-organized experience
A calm, supportive approach
You are never passed around or left guessing. You are guided—every step of the way.